Terms of Service

What this is

Front Range Company is a Colorado limited liability company owned and operated by Daniel Usman, in Littleton, Colorado. It builds and repairs websites and does search optimisation for businesses.

These terms cover using this website and working with me. They're written in plain English on purpose. If any part of it isn't clear, ask before you agree to it.

The free audit

It's genuinely free and there's no obligation. No card, no trial, no automatic anything afterwards.
You keep it. Hand it to your existing developer if you like. That's fine by me and I'd rather the problem got fixed than not.
It's my honest read, not a certified inspection. I check what I can see from outside your site. There may be things I can't see without access.

Paid work

Everything gets agreed in writing first. Before any paid work starts I send an email stating exactly what I'll do, what it costs, when it'll be done, and what I'm not doing. Your reply approving it is our agreement.
Anything new gets quoted separately. If something turns up that wasn't in the agreed list, I'll tell you what it is and what it costs before doing it. I won't do extra work and then bill you for it.
Payment. One-off jobs under $200 are paid up front. Larger jobs are half up front and half when it's finished and you've seen it. Ongoing monthly work is billed monthly in advance.
Monthly work can be cancelled any time. No minimum term, no cancellation fee, no notice period. Tell me and it stops at the end of the month you've paid for.

What is never guaranteed

This is the important part, and I'd rather over-explain it than have you disappointed later.

No ranking is guaranteed. Not position one, not page one, not the map box. Search engines decide their own results and change how they work without telling anyone. Map results also depend partly on where the person searching is physically standing, which nobody controls.
No timeline is guaranteed. Some changes show within weeks, others take months, and it depends on how competitive your searches are. Nobody can honestly promise you a date.
No specific number of leads, calls or sales is guaranteed. I'm paid for the work I do, not for outcomes that depend on your pricing, your market, your reviews and your competitors.
Third-party platforms are outside my control. Google, Meta, your host and your domain registrar can change rules, suspend accounts or go down. I'll help you deal with it, but I can't be responsible for their decisions.

If you want someone who'll promise you a ranking, there are plenty of people who will. I'm not one of them, and that's deliberate.

Your side of it

Access. Add me as a user on your own accounts rather than sharing a password. I'll ask for the minimum access the job needs, and you can remove it whenever you want.
Content you give me. Photos, logos and text you send must be yours to use. If you hand me an image you found on Google, that's a copyright problem you're creating, not me.
Accuracy. Licence numbers, service areas, hours and credentials go on the site as you give them to me. I don't independently verify them.
Getting back to me. Jobs stall when I'm waiting on content or a decision. That's not a problem, it just moves the finish date.

Who owns what

You own your website, your domain, your content and your Google Business Profile. They're registered to you, not to me. Nothing is rented from me.
Once you've paid for the work, the work is yours. If we stop working together you keep everything. I don't disable anything, hold a domain hostage, or take a site down.
I keep my own tools. The checklists, scripts and processes I use to do the work stay mine.
Using your name as an example. I'll ask first, every time. If you'd rather I didn't, say so and I won't.

Backups and mistakes

I take a full backup before changing anything on a site that already exists, and I check the backup actually downloaded before I start. If I break something, I fix it at no charge. That's on me.

That said, you should have your own backups too. Any business's website should, whoever is working on it.

What I won't do

These aren't negotiable and no amount of money changes them:

Fake or incentivised reviews. The FTC's rule reaches whoever arranges them, and the penalty lands on your business.
Bought or networked backlinks. Against Google's spam policies, and your site takes the penalty.
Bot traffic. It achieves nothing except costing you money.
Anything misleading about your licensing, credentials or results.

If you ask me to do one of these, I'll say no and explain why. If it's a dealbreaker, we're not a fit and there are no hard feelings.

Ending things

Either of us can stop at any time. If you cancel partway through a fixed-price job, you pay for the work completed to that point and you keep it. If I have to step away, I'll refund anything you've paid for work I haven't done and hand over everything I've got.

If I've genuinely dropped the ball, I'll refund you without you having to ask twice.

Liability

I'm one person running a small business. My total liability for any claim connected to the work is limited to the amount you've paid me for that work in the twelve months before the claim.

I'm not liable for indirect or consequential losses (lost profits, lost business or lost data) arising from search engine changes, third-party platform decisions, or anything outside my reasonable control. Nothing here limits liability that can't be limited under Colorado law.

Governing law

These terms are governed by the laws of the State of Colorado, and any dispute belongs in the state or federal courts serving Arapahoe County, Colorado.

If any part of these terms turns out to be unenforceable, the rest still stands.

Changes and questions

If these terms change, the date at the top of the page changes with them. Work already agreed in writing runs under the terms that were in place when you agreed it.

Call/text 720-760-2013

Email daniel@frontrangewebco.com

Front Range Company
Littleton, Colorado
720-760-2013
daniel@frontrangewebco.com

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